User Experience (UX) Services

Heuristic Reviews

  • Detail where websites do not meet usability best practices
  • Evaluate content and use of plain language
  • Make recommendations to improve usability

Information Architecture

  • Review site structures and propose new organizational schemes


  • Draft and rewrite web content to adhere to best practices
  • Write technical documents, including reports, user guides, presentations, proposals, training materials and articles for publication

User Research

  • Support usability testing efforts of websites, mobile resources, mockups and wireframes by developing test plans, moderating and logging test sessions, analyzing data and writing research findings and recommendations reports.
  • Support focus group research by logging sessions, analyzing data and writing results and recommendations reports.

Contact Edie Lee for more information.

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